Professional Services delivered by CCI leverage over 30 years of best practices to design and optimize channel programs. Domestic or global, our domain expertise improves your channel program strategies, program delivery, and ongoing program evaluation and evolution. Whether launching a short-term promotion or a long-term program, CCI’s Professional Services team is with you every step of the way. From design and launch to performance analysis and tuning, our channel professionals are committed to establishing and nurturing efficient and effective programs that achieve your overall business objectives.
CCI works with you to define goals and supporting business requirements and recommends the architecture and administrative process that steers partners towards attaining your shared goals. A well-designed channel program is essential to partner engagement and gaining mindshare. Specific activities include:
- Research across key stakeholders, uncovering insights that promote program success
- Team facilitation to determine clear program objectives that align with corporate, partner, and customer needs
- Definition of business requirements and reporting needs
- Mapping of your business processes to a software and service solution that enforces them
Best-in-class design can translate into ineffective deployment without partner acceptance and thorough program understanding across all stakeholders. CCI recognizes that your partners have a vested interest in program success so the program design is focused on ease of understanding and use. In turn, a partner’s visibility to you is increased. CCI supports your deployment in the following areas:
- Communication strategy and related marketing materials to create awareness and generate momentum
- Role-specific training to drive high user adoption rates
- Support tools – from interactive tutorials to case studies and “how to” kits – that drive highest ROI activities and ongoing engagement
Throughout its lifecycle, CCI works with you to continuously refine your program for improved performance and stronger ROI. On a recurring basis, CCI measures and optimizes your program in the following ways:
- Analyze activity and results relative to goals
- Formal reviews with reporting for senior-level sponsors and key partners
- User surveys to capture perceived value and areas for improvement
- Benchmarking and research of comparative programs
Regardless of where you are in your program lifecycle, CCI’s Professional Services team partners with you to create and evolve programs that enable you to meet and exceed your channel goals.